FEATURED CASE STUDY
Discovering Insights Through Data Stories
Concepting, designing, and building a data storytelling and dashboard platform for a 3.5M initiative.
The Goal
Demonstrate how aggregated workforce data could be translated into meaningful, trustworthy data stories that support learning and insight across regions—without misrepresenting individual communities.
My Role
Lead UX designer and data storyteller responsible for experience design, site design and build, collaboration with BI on data visualization, and stakeholder validation of a public pilot site.
Key Insights
Data stories must balance insight with responsibility—especially when representing multiple regions with uneven data depth.
While aggregated data revealed valuable cross-regional patterns, workforce boards were understandably concerned about how thin or partial data might be interpreted when viewed publicly. Designing transparency and context into the experience became as important as the data itself.
Impact
Delivered a pilot data storytelling site demonstrating the potential of cross-regional workforce insights
Validated the concept with cohort workforce boards and external partners
Identified key limitations of aggregated regional data, informing future methodology, governance, and scaling considerations
Established design patterns for transparency and contextual framing—such as disclaimers and narrative scaffolding—to reduce risk of misinterpretation in public data products
Strengthened trust with cohort partners by explicitly addressing representation concerns prior to release
Informed future thinking about methodology, governance, and scale for multi-regional data products
My Challenge
Turn a complex, constrained, and incomplete shared data set into a coherent, public-facing experience—while maintaining trust with workforce partners and avoiding misrepresentation.
Users
Primary users: Regional workforce boards participating in O4O cohorts
Secondary users: Policymakers, funders, and workforce system partners, and public viewers of the data storytelling site
Scope and Constraints
Two-year pilot with evolving team composition
Strict data governance and security requirements
Limited comparability across regional data sets
Sensitivity around public representation of local workforce efforts
My Process
Collaborated with the project team to identify high-value data themes using the previously developed data storytelling framework
Defined a storytelling approach that paired narrative insight stories with exploratory dashboards
Created wireframes to communicate information flow and visualization requirements to BI partners
Designed and built a lightweight site to host data stories and contextual content
Partnered closely with a BI analyst to refine dashboards built in Domo, ensuring accessibility and coherence
Addressed technical challenges with embedded dashboards, including cross-domain resizing issues, by working directly with Domo support
Validated the site with cohort workforce boards and negotiated transparency measures, including disclaimers, to contextualize aggregated data prior to public release
Organizations
JFFLabs, Brighthive, Google.org (funder)
My Role
Lead UX Designer
Date / Duration
Sep 2020 - Jul 2022
